Customer service

All services of Curacao Exclusief are excluded from the right of withdrawal. Customer service Here you will find information about your reservation and complaints. Your reservation After we received your booking form you will receive an invoice concerning the down payment (25% of the rent, excl. local tax) and the final payment. The down payment must be paid within 10 days after reservation (excl. last minutes) and the final payment must be done 8 weeks before arrival. Payments can be done to our bank account of by credit card. We also offer other service like: VIP service at Hato Airport, grocery service, transportation to your accommodation, car rental, swimming with dolphins etc. Approximately 2 weeks prior to arrival you will receive a detailed information brochure with all the required information such as directions, the key procedure, the property manager and your contact during your vacation. Complaints If you have any complaints about the rented accommodation please report it immediately, at least within 24 hours, to the owner or property manager of the rented accommodation. The property manager of owner will try to resolve the complaint as soon as possible. If the complaint cannot be resolved directly, the tenant must report complaint within 24 hours to Curacao Exclusief by telephone (tel. +31 85 487 7500) or via email (info@curacao-exclusief.nl), so we have the opportunity to solve your complaint while you are there. Curacao Exclusief will try, in all bounds of reasonableness and fairness and within the standards of the rental conditions, to resolve your complaint which brings the enjoyment of your vacation in jeopardy. An early departure from you accommodation without given the opportunity to Curacao Exclusief to resolve your complaint, will indemnify Curacao Exclusief of any obligation to pay a compensation. When the complaint is not resolved satisfactorily, despite the efforts of the property manager the owner or Curacao Exclusief, we ask you to let us know within 7 days after departure through the questionnaire sent by us or via email to info@curacao-exclusief.nl. If you have a complaint about Curacao Exclusive, you can also make this known to us via email. We take your complaint very seriously and therefor we will always respond within 5 days of receipt. If you are not satisfied with the resolution of your complaint? Please submit it to: Dispute ‘Geschillencommissie Thuiswinkel’, PO Box 90600, 2509 LP The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Commission via the European ODR platform (http://ec.europa.eu/consumers/odr/).